Refund policy
Despite our best efforts to describe the pieces with our detailed photos, we realize that you may not love the piece in person.
Hence, our 3-day unconditional, no-questions-asked guarantee. If you let us know by the 3rd day from receipt of the item that you wish to return it, we will happily take it back and offer a 100% refund of the purchase price, less the shipping portion.
Please email client services at team@jewelsbygrace.com to begin the return and/or exchange process.
If you decide to return your order, you must notify us within 3 days of delivery. Once you’ve informed us of your intent to return, you will then have up to 3 business days to send the item(s) back to us.
Returns that fall outside of these timeframes may not be accepted.
You may return the item using our shipping account or your own carrier (please note that USPS only insures up to $5k). If you choose to use our carrier and 3rd party insurance, we will send you a prepaid label and packaging instructions.
Refunds for items returned will occur on or before the 3rd business day of the package being received in-house. Please note that the pieces do have to be re-inspected for condition prior to the refund process.
If original payment was made via credit card, it may take one full billing cycle for the credit to appear. PayPal refunds typically happen within 2-3 business days.
If original payment was made via wire, the refund will be sent via the same method, or ACH. We will need your account number, routing number, and the name on the account. A bank draft may also be sent instead, but this will take approx. 5-7 business days.
Items are returnable within our 3 day unconditional return window, unless they've been altered or sized in any way, therefor making it a FINAL SALE.
This includes all layaway & custom orders which are considered FINAL SALES. Full policy here