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F.A.Q.
Returns & refunds
Returns & refunds
Items are returnable within our 3 day unconditional return window, unless they've been altered or sized in any way, therefor making it a FINAL SALE. Full policy here.
What are the delivery times?
What are the delivery times?
Order typically ship in 1-2 business days. (Shipping may be impacted by carrier delays. This is beyond our control.)
TWO SHIPPING OPTIONS AVAILABLE
- Next Day Air
- 2-Day
(additional time for sizing, etc.)
ALSO AVAILABLE IN THE LA AREA
- In-Person Pick-Up: Indicate preferred pick-up date on order notes. (weekdays only)
What are your sizing options?
What are your sizing options?
The majority of our pieces will be sizable or adjustable. That being said, depending on the structure or make of a certain piece, there are limitations to this, which will be noted on the individual listing.
Sizing/adjusting a piece will also incur an additional cost, dependent on the work required.
Do you ship internationally?
Do you ship internationally?
All parcels are sent via UPS or Fedex International with a signature required upon delivery.
If you have a carrier preference, please let us know in your order notes.
Shipping policy
Shipping policy
We ship your order, fully insured via UPS and FedEx. The items are covered 100% whilst in transit & require an adult signature upon delivery. If you have a preferred carrier, please let us know in the order notes.
Orders typically ship 24 hours after payment is received. In some cases, this may be delayed by a day or two for reasons beyond our control (credit card approval pending, for instance). If your item will not ship as scheduled, we will advise you ahead of time. Full policy here.