Client Services

“My promise to you is that you will receive my personal attention, professional advice, and a beautiful jewel worthy of becoming a cherished family heirloom. I believe in happy beginnings.” - Grace 

The Jewels by Grace Shopping Experience

The JbyG experience is very personal – we are here not only to answer your questions, but equally as important to us is asking you the right questions. We will find the right piece for every occasion, recipient, and budget.

Our Unconditional Guarantee

Despite our best efforts to describe the pieces with our detailed photos, we realize that you may not love the piece in person. Hence, our 3-day unconditional, no-questions-asked guarantee. If you let us know by the 3rd day from receipt of the item that you wish to return it, we will happily take it back and offer a 100% refund of the purchase price. Please email client services at cs@jewelsbygrace.com to begin the return and/or exchange process.

Items must be returned in their original condition, with all the documentation and certificates originally provided. Items must have not been sized nor altered in any way by a party other than Jewels by Grace.

Purchasing/Order Process

Unless you have any questions in regards to the items you are interested in, our purchase process is pretty straight forward – simply place the item in your cart and complete the check out process.  You will receive a confirming email of your purchase shortly after.

Sizing

We would be happy to size your ring prior to shipping.  Please indicate the size in the comments section during the checkout process.

The fee for this service is as follows (price quoted is for all metals).

All down sizes - $40

Size up 1 full size - $45

Size up 1.25 and bigger - $65

More intricate sizing jobs will be extra (pave on shank, intricately-styled shanks, items with a special finish, etc).

Shipping And Delivery

We ship your order, fully insured via UPS, Fedex, and USPS Priority Express mail.  The items are covered 100% whilst in transit.  If you have a preferred carrier, please let us know after you complete the purchase process.

Orders typically ship 24 hours after payment is received.  In some cases, this may be delayed by a day or two for  reasons beyond our control (credit card approval pending, for instance).  If your item will not ship as scheduled, we will advise you ahead of time.

If you need us to ship the item to arrive at a specific date, please let us know as soon as you complete the purchase process.

In most cases, we are able to ship the goods on the same day the order is received if the purchase is made prior to 11:00am.

Upon shipment, we will send you a shipping email, which will include your tracking number.

Fedex packages may be held for pick up at your local Fedex station or depot. 

UPS deliveries may also be held at your local UPS depot.

All shipments require an adult signature. 

Payment Methods

We accept Paypal, Visa, Mastercard. American Express, and Discover.

If payment is to be made via wire transfer or check (with a 10-business day clearing time), we are able to offer a 5% “cash equivalent” discount.  Please contact us at cs@jewelsbygrace.com so that we may give you our banking information and place item on hold while funds are being remitted.

Refunds/Returns 

You may return the item using our shipping account or your own carrier (please note that USPS only insures up to $5k).  If you choose to use our carrier and 3rd party insurance, we will send you a prepaid label and packaging instructions. 

Refunds for items returned will occur on or before the 3rd business day of the package being received in-house.  Please note that the pieces do have to be re-inspected for condition prior to the refund process.

If original payment was made via credit card, it may take one full billing cycle for the credit to appear.  Paypal refunds typically happen within 2-3 business days.

If original payment was made via wire, the refund will be sent via the same method, or ACH.  We will need your account number, routing number, and the name on the account.   Abank draft may also be sent instead, but this willtake approx. 5-7 business days.

Warranty

Please understand that antique and vintage jewelry are, simply put, old.  They have been worn and loved for several generations and some of them will show some signs of wear. We refurbish all jewelry prior to offering them for sale and perform all the necessary repairs to ensure they are durable and safe to wear.

Any defects or issues with the piece will be noted on the description, as well as the accompanying Qualitative Report.

We would be happy to answer any additional questions you may have on the item if you have any concerns.

Account Information

You may edit, update and even delete your account at any time. You may also add alternate shipping addresses and any extra instruction for future orders.

Privacy & Security

Your personal information and your privacy are of utmost importance to us. Any and all information shared in the purchase process is kept confidential. We do not share nor sell our mailing list.